Frequently Asked Questions

Frequently Asked Questions

dp Skin Care Medical Grade/Pharmaceutical are sold exclusively by dp highly trained skin care providers who can recommend products to address specific skin types and concerns.

dp skin products are higher concentration and the purest form of active ingredients.

dp Skin Care Medical Grade/Pharmaceutical grade treats deeper layers of the skin.

dp Medical Grade/Pharmaceuticals are backed by and researched by science proven to work and holds the highest standards including purity, potency and stability.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. See our complete Refund policy. To start a return, you can contact us at

You can always contact us for any return questions at

If you’ve used a discount code that’s no problem! We will refund the price you paid for the item(s) after discount and any applicable sales tax based on the item’s sale value.

We’re so sorry to hear an item was damaged! Please take a picture of the original shipping packaging as well as the damaged item(s) and contact the Customer Care team and we will be more than happy to fix this for you! You can use the link below to contact

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the item.

Whoops, sorry about that! If you’ve received an incorrect item, please contact Customer Care at

Skin Care Quiz

Take our FREE Skin Care consult quiz to receive personalized skincare tips! It’s only 5 questions and takes less than 30 seconds!

Skin Care Quiz:

Refer a friend who makes a purchase and both of you will claim rewards! You’ll each get a $10 OFF COUPON

Virtual Consultation is a complimentary skincare consultation with a skincare expert to get personalized recommendations based on your skin type and skin concerns. You can book your complimentary consultation by emailing

We love that you have a favorite product but are sorry it’s out of stock! Contact the Customer Care team at


Join and Earn Rewards When you shop, you will earn points – redeemable for cash rewards and free products at checkout and so much more!

Sign up for our VIP mailing list and receive 15% off your first purchase!

Once your order is confirmed, you have 30 minutes to cancel it. If you would like to cancel your order within 30 minutes, you can request to cancel your order by

Contacting Customer Care Team at

After 30 minutes, orders can no longer be
 cancelled. Once an order is placed, we are unable to modify your order. If you wish to modify your order, you may be able to cancel your order within 30 minutes of placing your order to place a new order for your desired products.

For questions about your skin or which products are best for you, please consult our Medical Professionals at

What skin types would benefit from dp Skin Care products?

dp Skin Care products that are formulated to be used on all skin types and most skin conditions including sensitive and post-procedure skin. We recommend you consult with our Medical Professionals at which products and regimen will best address your skin type and concerns.

How can I maintain the health of my skin?

Using sun protection and appropriate skin care products containing specialty ingredients is essential in maintaining healthy skin.

What role does my physician play in my skin care regimen?

Just as your physician plays an important role in your overall health, he or she also plays a key role in helping you maintain healthy skin.

With any skin care regimen it’s important to consult with our Medical Professionals at

Which product(s) should I use after having a procedure?

Always ask our Medical Professionals at for the appropriate products to use after a procedure since the regimen may differ depending on the type of procedure received.

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